Refund policy

Due to the perishable and frozen nature of our products, all sales are final. We do not accept returns.

1. All Sales Final
Because our waffles are food products shipped frozen, we cannot accept returns or exchanges once the product has left our facility.

2. Eligible Refund Situations
Refunds or replacements may be issued only in the following cases:
- Product arrives damaged or thawed
- Incorrect item received
- Missing items in order
- Shipping failure caused by carrier error (verified case-by-case)

3. Claim Requirements
To request a refund or replacement, customers must:
- Contact us within 24 hours of delivery
- Provide order number
- Submit clear photos of the product and packaging

4. Refund Method
Approved refunds will be issued to the original payment method within 5–10 business days.

5. Non-Refundable Situations
We do not refund for:
- Incorrect shipping address provided by customer
- Failure to retrieve package after delivery
- Taste preference or subjective dissatisfaction

For refund requests, contact: info@theguafflelab.com