Shipping policy

We ship our frozen waffle products throughout the continental United States.

1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. During high-demand periods, processing times may be slightly extended.

2. Shipping Methods
We use specialized temperature-controlled shipping carriers to ensure product quality and safety. Available shipping options:
- Standard Frozen Shipping (2–5 business days)
- Expedited Shipping (1–2 business days, where available)

3. Delivery Areas
We currently ship to all continental United States. We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, or Hawaii.

4. Temperature-Controlled Packaging
All products are shipped frozen using insulated packaging and dry ice or gel packs to maintain product integrity during transit. Customers are responsible for ensuring prompt delivery and freezing upon arrival.

5. Shipping Delays
We are not responsible for delays caused by:
- Carrier disruptions
- Weather conditions
- Incorrect shipping addresses
- Peak holiday periods

6. Lost or Stolen Packages
Once a package is marked as "delivered" by the carrier, we are not responsible for loss or theft. Please contact the shipping carrier directly.

7. Order Tracking
Tracking information will be provided via email once the order has shipped.